> For the complete documentation index, see [llms.txt](https://encom-1.gitbook.io/encom-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://encom-1.gitbook.io/encom-docs/preguntas-frecuentes/panel-de-control/que-es-satisfaccion-del-cliente-o-net-promoter-score-nps.md).

# ¿Qué es Satisfacción del cliente o Net Promoter Score (NPS)?

El Net Promoter Score o NPS es una herramienta que te sirve para medir la satisfacción del cliente con una sola pregunta, dándote un indicador de crecimiento de tu empresa o producto.\
\
El NPS evalúa el grado en que el que una persona recomienda una cierta compañía, producto o servicio a amigos, familiares o colegas. La idea es muy sencilla: si te gusta usar un producto o hacer negocios con una empresa en particular, estás dispuesto a compartir esa experiencia con otros.

Habilitando el módulo de Satisfacción de Clientes en ENCOM podrás ofrecer a tus clientes la opción de que califiquen su experiencia con tu empresa.\\


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