> For the complete documentation index, see [llms.txt](https://encom-1.gitbook.io/encom-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://encom-1.gitbook.io/encom-docs/caja-registradora/menu-principal/transacciones/devolucion-del-producto.md).

# Devoluciones o Notas de Crédito

### ¿Cómo realizo una devolución?

En la caja registradora ingrese al buscador de clientes y luego vaya al menú del **Cliente** > **Transacciones**

<picture><source srcset="/files/1TEyaHXXWv375ZRFxywW" media="(prefers-color-scheme: dark)"><img src="/files/z0yOKziumOOj8ahr6rFO" alt=""></picture>

Busque y seleccione la transacción que desea devolver, en la parte superior derecha, presione en los tres puntos(...) y seleccione **Devolución**&#x20;

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Automáticamente se duplicará la venta y podrá eliminar los productos que no desea devolver y luego presione el botón **Devolver.**

<picture><source srcset="/files/WsY51Way3KiRaOoRt5Ph" media="(prefers-color-scheme: dark)"><img src="/files/ewb5JVVruFdgb7PmKPlO" alt=""></picture>

Una vez aplicada la devolución el stock de los productos devueltos volverán a aumentar.

En caso de que desea aplicar una devolución pero sólo del monto puede añadir un **descuento devolución**

➡ Ver guía: [Crear Descuento Devolución](https://app.gitbook.com/o/ULHWximV9yYEMWwJFhzz/s/RuhClc793WqoVy4mOKVa/~/edit/~/changes/21/panel-de-control/articulos/crear/crear-gift-cards)

{% hint style="info" %}
En el caso de Facturación Electrónica la transacción debe siempre tener asociado un cliente para poder realizar una devolución o nota de crédito.
{% endhint %}


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